Description:
Technical support on product or service aiming to receive, log, categorize, treat, solve or escalate requests, questions and incidents from users + software installation.
Location : BRUSSELS
Great team player & sprit
No Homeworking
Expected start date ASAP
Duration : Undefined
Activities:
Record user’s request in the appropriate tool (Phone, chat, walk-in, e-mail)
Categorize the request
Position the criticality according to defined grids
Treat delayed requests in order to be within the MRT (Maximum Response Time)
Follow the request until answer has been provided and agreed as satisfying by the user
Gather the user’s information and determine the user’s issue by analyzing the symptoms and discovering the underlying problem
Sort through the possible solutions available and apply the most appropriate one
Close the request
Dashboard of request follow-up
Computer configuration
Software installation
Skills:
Global understanding of the product or service and may not always contain the competency required for solving complex issues.
Customer satisfaction oriented
Team player
Proactive mindset
Prerequisites (experience, qualifications, certifications, authorizations)
Under-graduate (Bac – Bac+2) or equivalent through experience
At least 4 years in L2 support
Fluent in French, English, Dutch is a plus
Job Type: Full-time
Salary: Up to €250.00 per day
Ability to commute/relocate:
- 1000 Brussel: Reliably commute or planning to relocate before starting work (Required)
Language:
- Français (Required)
- Anglais (Required)
- Néerlandais (Preferred)
Work Location: In person
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