Support Analyst 2nd Line [Belgium]

 

Belgium

We are OMP, a game changer that optimizes supply chains of the world's leading companies with our very own smart software and services.
Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? And are you eager to communicate your solution to our customers to make their day?

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Does this sound like you? Then you could be our new Application Support Analyst.

Your challenge

As an Application Support Analyst, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

• Making your customers’ day by providing solutions for the challenging problems they experience.
• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
• Finding the most suitable solution using your acquired technical knowledge and specific expertise.
• Updating Customer Services knowledge base to ensure our expertise gets documented.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.

Your team

As our new Application Support Analyst, you’ll be part of the Customer Services team. Customer Services watches over business continuity. Our team solves issues before they turn into problems and ensures flawless maintenance and upgrades. Thanks to our hotline user support, documentation, and long-term application management, we keep everything running smoothly.

Your profile

We are looking for someone who meets the following qualifications:

A master's degree (or similar by experience) with a solid IT background.
Good professional communication skills in English.
A passionate problem-solving attitude that utilizes your out-of-the-box thinking.
A strong analytical mindset, and a desire to investigate in detail.
A friendly and communicative attitude, happy to be a team player, and a good listener.
Strong multi-tasking skills combined with a stress-resistant nature.
The ability to work in a structured way and follow procedures in a dynamic and complex environment.

Bonus points if you:

Knowledge of an additional language, such as Dutch, French, or German.
An interest or experience in supply chain or production planning.
Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems

Soft skills

Communication

Teamwork

Pragmatic

Passionate

Supportive

Hard skills

Strong interest in IT

Problem-solving

Analytical skills

SQL

Language skills

Required:

English

A plus:

Dutch

French

German

Your future

At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as Application Support Analysts grow into roles in software expertise, customer application expertise, or people management.

Our offer

At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

International: A growing global company, worldwide career opportunities, and multicultural teams
Benefits: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits
Flexibility: Teleworking, flexible hours, and lots of autonomy
Lifelong learning: A custom training and development track, an extensive coaching program, and on-the-job learning

Empowerment: Room for initiative and creativity and an emphasis on entrepreneurship
Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
Teamwork: Join a team that lifts you up and learn from the best

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